AI for businessEmail and tickets
AI reads every email, ticket or complaint as it arrives, tags it by topic and urgency, and sends it to the right person. Your team opens an inbox that is already sorted.
Inbox 2
Urgent
Sales
Support and billing
What it is
It tells a complaint from a quote request or a question, even when the message is badly written or skips the expected keywords.
It flags urgent cases and spots an upset customer before the complaint escalates.
It assigns the ticket in your helpdesk or forwards the email with a ready summary.
AI email triage is a system that reads the emails, tickets or messages your company receives, tags them by topic and priority with a language model, and routes them to the right team. It replaces the manual step of one person reading everything before handing out the work.
How it classifies
No filters to code. We define the topics with you, what counts as urgent and where each one goes.
| If the message is about... | It gets tagged | And goes to |
|---|---|---|
| A product that arrived damaged or a charge they don’t recognize | Complaint · urgent | Service lead, with a WhatsApp alert |
| Prices, stock or a quote | Sales | The account rep for that region, in the CRM |
| How to use the product or a bug | Support | The support queue in your helpdesk |
| Invoices, payments or credit notes | Billing | Finance, with the invoice attached |
Before and after
How we work
We read a sample of messages and define the real topics.
What is urgent, who gets it and what needs approval.
The AI sorts alongside your team and we compare results.
It connects to your email or helpdesk and we track response times.
FAQ
Yes. We connect to Gmail, Outlook, Zendesk, Freshdesk, HubSpot and other helpdesks with an API. If you use something else, we check it in the assessment.
It can suggest a draft reply, but by default it only tags and routes. You decide, case by case, whether any reply goes out on its own.
Your team fixes the tag and that correction improves the rules. Unclear messages go to a review queue.
We keep the content only as long as classification needs it, and access is limited to the inboxes you choose.
With a sample of your inbox we show you how triage would work and what it costs.
We can also help you with custom software, AI implementation, eCommerce and websites. Explore each area to find the service you need.
Platforms, internal systems, mobile apps and integrations built around how your company works.
Includes
AI agents, n8n automations and dashboards connected to your systems. We run them in production and measure the time they save.
Includes
Shopify or WooCommerce stores with payments, shipping and inventory connected and ready to sell.
Includes
Corporate sites, landing pages and self-managed websites, fast and built to rank on Google.
Includes